Need urgent help with a breach? Call our team on 0207 099 0740

7 Things To Consider When Changing Your It Support Provider

it provider

IT support is a vital part of any business, and choosing the right IT provider is essential to ensuring that your IT needs are met.

There are a number of factors to consider when choosing an IT support provider.

Here are 7 things that you should consider before you do:


Backups are essential for any business, and there are key things to remember when making the switch.

First, you’ll need to identify all of the devices and data that need to be backed up. This includes computers, servers, critical applications, and any other data that would be difficult or impossible to recreate.

Once you have a complete list, you can start researching potential providers. Be sure to ask about their backup process, frequency, and ability to restore data in the event of an emergency. You should also inquire about pricing and any additional services that may be required.




When it comes to changing your IT Support Provider, credentials matter, when you’re entrusting your company’s data and operations to someone else, you want to be sure that they’re qualified to do the job.

One way to evaluate a company’s credentials is to ask for references. A reputable company should be able to provide you with a list of satisfied customers who can vouch for their quality of service.

You can also check for industry certifications. This shows that the company has undergone rigorous testing and meets the highest standards in the field.

Another is to ask for references. Talk to other businesses that have used their services and get a sense of their level of satisfaction.

Process Documentation

When changing your IT support provider, it is essential to have detailed process documentation in place.

This will ensure that the transition is smooth and that all of your business’s IT needs are met. The first step is to compile a list of all of the software and hardware that your business uses.

This should include everything from operating systems and networking equipment to applications and productivity suites.

Once you have a complete inventory, you can begin to research new IT support providers.

When looking for a new provider, be sure to ask about their experience with your specific type of business and IT setup.

Once you have selected a new provider, they will need access to your process documentation in order to provide the best possible service.

Having comprehensive and up-to-date documentation is essential for any business, but it is especially important when changing IT support providers.

process doc

Handover Documents


One of the most important things to remember is to get all the necessary handover documents from your old provider.

These documents should include everything from a list of all your current hardware and software to contact information for your previous support team.

Without these documents, you may have a hard time getting your new support team up to speed on your IT infrastructure. In addition, you may also miss out on important updates or security patches that were released by your old provider.

So be sure to get all the handover documents you need before making the switch to a new IT support team.

Onboarding Process

To help ensure a smooth transition when choosing a IT Support Provider, most providers offer an onboarding process.

This usually involves training your staff on how to use their new system and providing documentation.

It’s important to take advantage of this process, as it can help minimize disruptions and ensure that your staff is up to speed on the new system as quickly as possible.

Talk to your new provider about their onboarding process and make sure you understand what’s involved. With a little preparation, you can ensure a smooth transition to your new IT support provider.


Background Checks

office working

Request a background check, this will help to ensure that the company you are working with is legitimate and that their employees are qualified to do the job.

Background checks can also help to identify any red flags that may be present, such as a history of complaints or financial problems. Taking the time to do a thorough background check can save you a lot of headaches down the road.

Need Help With Choosing An IT Support Provider?

When it comes to choosing an IT Support Provider, it can be difficult even with the seven things to consider.

Still can make the decision easier or harder but consider support from our global IT service desk for help. Contact us today.


Back to top